Audits & Diagnostics
Diagnose exclusion. Design equity. Deliver impact.
At Disabled by Society, we believe meaningful inclusion is not accidental, it is engineered. Our Audits and Diagnostics service is the first step in creating workplaces, experiences and brands that work for everyone.
Led by Disabled professionals with deep strategic and lived expertise, we deliver tailored, measurable diagnostics that uncover barriers, ableism and access gaps across every part of your organisation.
We do not just tell you what is wrong, we help you build what is right.
Areas We Audit
We go beyond compliance to uncover what is really happening inside your systems, spaces and stories. Each audit is underpinned by a scored diagnostic framework that enables you to benchmark and measure your progress over time.
Tourism & Experience
- Mystery audits and experience testing, in person or digital.
- Accessibility reviews across physical and customer-facing touchpoints.
- Staff awareness and Disability confidence assessments.
- Brand and marketing inclusivity review.
- Strategic recommendations for accessible experience design.
Recruitment Process
- Full review of your recruitment journey from start to finish.
- Testing of application and onboarding processes.
- Accessibility and adjustments evaluation.
- Focus groups with applicants and hiring teams.
- Equity analysis of job descriptions, language and supporting documents.
Culture & Workplace
- Focus groups with staff at all levels.
- Anonymous employee sentiment surveys.
- Policy, process and handbook reviews.
- Identification of systemic ableism, bias and exclusion.
- Psychological safety and inclusion climate assessment.
Marketing & Branding
- Review of messaging, language and representation.
- Analysis of inclusive visuals, tone and brand alignment.
- Content accessibility checks across platforms and formats.
- Brand and marketing inclusivity review.
- Social media and campaign evaluations with a Disability lens.
Diagnostic Framework
Each audit uses tools tailored to your sector and stage of development. Our framework includes both quantitative scoring and qualitative insights, allowing you to:
Identify risks & missed opportunities.
Set a clear baseline for progress.
Prioritise actions based on impact.
Our Five Step Process
Your roadmap to change!
Every audit concludes with a clear, tailored roadmap outlining strategic priorities, quick wins and practical recommendations. You will leave with clarity, confidence and the backing of a community that understands the work ahead.
Our approach is strategic and human. We walk with you every step of the way.
Planning
Scoping, stakeholder mapping & defining success.
Discovery
Surveys, focus groups & document reviews.
Playback
Insight presentation & reflection.
Development
Co-created roadmap built for your context.
Deployment
Practical steps, tools & templates, long term reflection, and benchmarking.
Your audit is not just a report, it is a catalyst for change.
Implementation Support
Need help putting it into action?
Once you have diagnosed the barriers, the real work begins. Our Implementation Support service transforms insight into lasting, lived change. Whether you need to rewrite internal policies, upskill your team, co-design inclusive experiences or shift leadership culture, we bring strategic and lived experience to help you deliver meaningful progress.
From insight to impact, with support every step of the way. An audit is just the beginning.
What We Help Implement
Our support is practical, strategic and tailored to your sector, scale and stage of development.
Policy & Process
- Redraft internal policies using inclusive and accessible language.
- Develop recruitment, adjustments and onboarding frameworks.
- Embed equity into performance, progression and grievance systems.
- Create inclusive systems across the full employee lifecycle.
Inclusive Content
- Rewrite job descriptions and internal or external communications.
- Provide inclusive language training for people, marketing or HR teams.
- Support brand tone and content evolution using a justice led lens.
- Embed accessibility into your communications by design.
Inclusive Experience
- Partner with your teams to redesign customer, visitor or staff journeys.
- Evaluate and improve tourism, hospitality or cultural experiences.
- Assess signage, service flows and feedback mechanisms for access.
- Facilitate co-design workshops with lived experts.
Training & Upskilling
- Deliver workshops on ableism, accessibility and systemic Disability barriers.
- Equip hiring managers with inclusive recruitment tools.
- Facilitate board-level sessions on accountability and inclusive leadership.
- Host lived experience panels or co-learning sessions.